Tom - Lumeris

Making Time for Patients.
Saving Time for Providers.

Tom is Lumeris’ AI-powered Care Team Member designed to transform primary care for patients, clinicians, and health systems. Tom is the result of almost two decades of technology, data, and process insight honed through Lumeris’ legacy of clinical outcomes optimization.

Utilizing its technical skills and AI capabilities, Tom executes on hundreds of primary care tasks to support Primary Care Teams.

Capabilities

Tom transforms primary care into a scalable, patient-centered model that delivers superior health outcomes.

Engage Patients

Initiate an interactive, patient-specific outbound call or text based on best next action:

Follow up post discharge
Dialogue on medications
Identify and reach out to close preventive gaps in care (vaccines, screenings)
Support in pre-procedure preparation

Helps schedule appointments

Helps answer patient questions (i.e., provides evidence-based health resources via text or email, answers discharge questions)

Monitors and engages patients in-between visits

Synthesize & Act

Empowers primary care providers with resources and insights integrated into their EMR

Integrates clinical decision support from UpToDate

Summarizes patient text and voice interactions into relevant notes and actions into the practice’s workflow

Assists with optimizing and managing scheduling through predictive population and patient models

How Tom’s Different

Tom Unlocks the Future of Care Delivery

Patients with access to a PCP

Quality gaps identified and closed

Practice efficiency

Patient Perspective

Challenge:
100 million Americans do not have full access to primary care.

Solution:
Tom ensures patients receive continuous, personalized, and empathetic care – 24×7 – via phone, text, or email. If the clinical situation warrants it, Tom will triage the patient to a live person.

Physician Perspective

Challenge:
The role of the PCP is an impossible one requiring almost 27 hours each day to perform guideline-based care.

Solution:
Tom reduces burnout by automating time-consuming tasks, allowing physicians to focus on meaningful patient interactions.

Health System Perspective

Challenge:
A looming massive shortage of primary care physicians (40,000 by 2030 and 87,000 by 2037).

Solution:
With Tom’s support, physicians can manage larger patient panels without sacrificing care quality. Its AI-driven prioritization ensures no gaps in care while maintaining high-quality outcomes.

About Lumeris

Leveraging Lumeris’ decade of outcomes experience, Tom scales the execution of the best next action to support physicians and care teams and get every patient to their best possible health. Lumeris partners with health systems and physician groups, bringing the technology, advanced risk management, and value-based care capabilities to deliver a system of care every doctor wants for their family. Our innovative solutions result in superior quality metrics, enhanced patient experience, and physician satisfaction, and notable reductions in total cost of care across Medicare Advantage, traditional Medicare, Medicaid, and commercial populations. Today, Lumeris partnerships manage more than $13 billion of medical spend across the country.