A definitive blueprint for value-based health plan operations and population health services revealed. Using 10 years of health plan, multi-payer and value-based care experience, Lumeris developed a four-part framework to significantly improve value-based health plan operations. The model includes identifying improvement opportunities to address business transformation, structuring the organization and implementing change, offering value-based care services that support office management and population health, and optimizing business processes. This essential guidance supports business and care delivery transformation in pursuit of the Triple Aim +1™: better health outcomes, lower costs and improved patient plus physician satisfaction.